Privacy Policy

Last updated: April 2026

Alpaca Launch (“we”, “us”) respects your privacy. This policy explains how we collect, use, and protect your information when you use our website and services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

Information We Collect

We collect information you provide directly (name, email, phone, business details via our contact and booking forms) and usage data (page views, referrers, device type) through privacy-respecting analytics. We do not use third-party tracking cookies.

How We Use It

To respond to inquiries, provide our services, improve our website, and communicate about projects and updates. We will not sell or share your personal information with third parties for marketing purposes.

Data Storage & Retention

Your data is stored on Canadian servers (Vultr, Toronto datacenter). We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Your Rights (PIPEDA)

You have the right to access, correct, or request deletion of your personal information. You may withdraw consent at any time. To exercise these rights, contact us at the email below.

Commercial Electronic Messages (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (emails about our services, updates, or promotions) if you have provided consent.

Express consent: You have explicitly opted in to receive emails from us (e.g., by checking a consent box or signing up for a mailing list).

Implied consent: You have an existing business relationship with us (e.g., you are a current client or have made an inquiry within the past two years).

Every commercial email includes an unsubscribe link. You may withdraw your consent at any time by clicking “Unsubscribe” in any email, or by contacting us directly. We will process your withdrawal within 10 business days.

Cookies

We use strictly necessary cookies to maintain your login session and ensure our website functions properly. We do not use advertising cookies, tracking cookies, or third-party analytics cookies. No consent is required for strictly necessary cookies under Canadian law.

Data Retention & Deletion

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. For active clients, data is retained for the duration of the service agreement plus two years. For inquiries that do not result in a business relationship, data is retained for up to two years.

You may request deletion of your personal information at any time by contacting us. Upon receiving a verified deletion request, we will permanently remove your data within 30 days, except where retention is required by law.

Contact

Questions? Email us at info@alpacalaunch.com